Introduction

Welcome to The Marketing Mavericks, your trusted digital marketing agency. We are committed to delivering high-quality services and ensuring customer satisfaction. To maintain transparency in our business operations, we have established a clear Cancellation & Refund Policy. This policy outlines the guidelines for service cancellations, refund eligibility, and the procedures involved. We encourage you to read this policy carefully to understand your rights and our approach to handling cancellations and refunds.

Cancellation of Services

We understand that there may be instances where you need to cancel a service. Cancellations are only permitted before the service has commenced or before the beginning of a new billing cycle. Once a service has started or a new month has begun, cancellation requests will not be accepted.

Refund Eligibility

At The Marketing Mavericks, we do not provide refunds for services that have already been completed. However, if you have made an advance payment and the service has not yet commenced, you are eligible for a 100% refund of the amount paid. Please note that consultation fees are non-refundable.

Cancellation and Refund Process

If you wish to cancel a service and request a refund (if applicable), please contact our customer support team as soon as possible. Provide all relevant details regarding the service and the reason for cancellation. Our team will review your request and guide you through the necessary steps.

Timeframes for Cancellations

To ensure a smooth cancellation process, it is essential to submit your cancellation request within the specified timeframe. Cancellations are only accepted before the service begins or before a new billing cycle starts. We recommend reviewing the terms and conditions of your specific service for additional details.

Partial Refunds

If a service has already commenced and work has been performed, no refund will be issued. Refunds are only applicable for services that have not started, as outlined in our policy.

Non-Refundable Services

Certain services are non-refundable due to the nature of the work involved. These include:

• Services that have already been initiated or completed
• Consultation fees
• Services involving third-party expenses or significant upfront costs

For detailed information on which services are non-refundable, please refer to your service agreement or contact our support team.

Invoices and Taxation

We generate invoices for all services provided. Please note that a Goods and Services Tax (GST) of 18% is applicable in addition to the service charges.

Communication and Dispute Resolution

At The Marketing Mavericks, we believe in open communication and fair resolution of any concerns. If you have any questions or disputes regarding cancellations and refunds, please reach out to our customer support team. We are here to assist you in finding the best possible solution.

Conclusion

Our Cancellation & Refund Policy reflects our commitment to transparency and customer satisfaction. While we do not provide refunds for completed services, we ensure that any advance payments for services not yet started are fully refunded, except for consultation fees. We encourage you to review this policy thoroughly and reach out to us with any questions or concerns.

Thank you for choosing The Marketing Mavericks as your digital marketing partner.